Frequently asked questions
You can receive your order in one of the following ways: home delivery, or pickup from the flagship store.
You can receive your order in one of the following ways: home delivery, or pickup from the flagship store.
For any issue, you can contact customer service, and we will do our best to assist you. This may result in a change in delivery times.
For any issue, you can contact customer service, and we will do our best to assist you. This may result in a change in delivery times.
With written consent, you can ask the courier to leave the package at your door.
With written consent, you can ask the courier to leave the package at your door.
Of course, I am located at 266 Dizengoff St., Tel Aviv.
Of course, I am located at 266 Dizengoff St., Tel Aviv.
You can exchange or return an item in one of two ways: by visiting the flagship store or contacting our customer service and scheduling a paid courier to your home.
You can exchange or return an item in one of two ways: by visiting the flagship store or contacting our customer service and scheduling a paid courier to your home.
Absolutely – you can receive a refund to the credit card used for the purchase or store credit, according to your preference.
Absolutely – you can receive a refund to the credit card used for the purchase or store credit, according to your preference.
It's not mandatory at all; you can purchase without creating an account. However, to see the status of your order in your personal area and stay updated, it’s recommended to open an account.
It's not mandatory at all; you can purchase without creating an account. However, to see the status of your order in your personal area and stay updated, it’s recommended to open an account.
You can pay on the site using credit cards.
You can pay on the site using credit cards.
You should call customer service, and we will make every effort to assist you.
You should call customer service, and we will make every effort to assist you.
Still need assistance?
Use this section to direct your customers to your contact form to further assistance